Frequently Asked Questions

At least every two years and after every major storm. Most roofs we inspect have at least one issue, unsealed nail heads on flashings, debris trapping moisture, or loose shingles. These are cheap to fix now and expensive to ignore.

That is Gloeocapsa magma, a type of algae that feeds on the limestone filler in asphalt shingles. It degrades the shingles over time and can trigger HOA violations or insurance cancellation. Insurance companies now check satellite imagery to flag discolored roofs. We remove it safely without damaging your shingles.

Once shingles reach advanced deterioration, they are too brittle. When you pull nails to replace one shingle, the adjacent shingles crack. Then those crack. Patching at that stage creates more damage than it fixes, full replacement is the only option.

Yes. The NRCA recommends inspections in the fall and spring, plus after any major storm. Most roofs we inspect have at least one issue, usually unsealed nail heads on flashings. A $200 fix now prevents a $5,000 problem later.

You approve an estimate first, either online or on paper if you prefer. Projects under $5,000 are collected in full upon completion and your satisfaction. Projects at $5,000 or more require a 30% deposit, with the balance due upon completion and your satisfaction. If you finance through our partner Hearth Financial, we collect payment from them when the work is finished and you sign off. For insurance claims, your initial ACV payment plus your deductible serves as the deposit, and we submit paperwork to your insurance company to release the depreciation payment. When that arrives, we collect the balance.

Some roof leaks take weeks or months to show up as a ceiling stain. A few drops of water per minute coming through your roof can take a long time to penetrate insulation and sheetrock. That is why you should have your roof inspected regularly, especially after a major storm — by the time you can see the damage inside, the problem has been growing for a while.

It depends on the steepness of your slopes, the type of shingles and accessories required, and the actual size of your roof. Most roofing contractors quote per "square" (100 square feet) of roof surface. Homeowners often assume their home's square footage matches their roof's square footage — it rarely does. A two-car garage usually is not in the home's heated square footage but still has shingles, and your roof's pitch adds considerable surface area on top of that. We visually inspect every roof for details that need to be in the estimate, then order a roof measurement report so the number we give you is accurate.

In the Mid-South, asphalt shingles are by far the most common. There are two general types. Three-tab shingles are thinner and less expensive. Dimensional or architectural shingles are thicker, slightly more expensive, last longer, and have better curb appeal. For most homeowners we recommend architectural — the price difference is small, and the long-term value is real. Metal and designer options also exist if your house calls for them.

Several factors decide it: the type of shingles and accessories, how well your attic is ventilated, and how often the roof gets inspected. In the Mid-South, a three-tab shingled roof generally lasts 16 to 18 years. An architectural shingled roof lasts 18 to 22 years. The reputation of the roofer who installs it matters as much as the shingle itself — sloppy installation will shorten the life of any roof, no matter what the manufacturer promises.

Shingle warranties are probably the most misunderstood thing in roofing. Years ago a "30 year" shingle was considered good. Then came the "50 year" shingle. Now most manufacturers offer a limited lifetime warranty. None of those numbers reflect how long the roof will last. A roof generally lasts 16 to 22 years regardless of the warranty term. The warranty specifies how long the manufacturer will pay for replacement shingles if a manufacturing defect is discovered — not how long the shingles will perform. Manufacturing defects are rare, and valid warranty claims are rare. Do not let a roofing contractor sell you a roof by overstating the lifespan. Some designer shingles can legitimately last up to 50 years, but they cost considerably more than standard shingles.

Heat is the worst enemy of shingles. In the Mid-South, roof temperatures can reach over 150 degrees. That kind of heat gradually dries out the oils in the asphalt, the granules start falling off, and the shingles become brittle and eventually fail. Sun heat from above combined with a poorly ventilated attic underneath compounds the problem. Airflow through your attic is critical to a long-lasting roof. We always assess attic ventilation during an inspection and recommend solutions when we do a replacement.

When an attic is not properly ventilated, the nails securing the shingles often rise from the roof decking. Sometimes the nails raise the shingles above them; other times they come all the way through the top shingles. Either way, this is a sure sign of an active leak. Have your roof professionally inspected at least every two years to catch nail pops before they cause real damage inside.

We rebuild the interior. Ceilings, drywall, trim, baseboards, paint, and flooring — everything you can see and touch inside the house, that is us. What we do not do is fire, water, or mold mitigation. That is a different trade with different licensing, different equipment, and different liability. Anyone telling you they handle every part of a storm restoration in-house is either subcontracting it without telling you or doing it wrong. We work with licensed mitigation companies we trust. They come in first and do their job — water extraction, industrial dryers, demo, mold containment and remediation. When the structure is dry, clean, and tested, they hand it back to us and we rebuild.

It is two projects in sequence, and the order matters. First the roof: if the leak is still active, we tarp it the day you call, then schedule the permanent repair or replacement. The interior cannot dry out until the water source is stopped. Then the mitigation crew: our partner mitigation company moves in, runs dryers for 3 to 7 days depending on how wet things are, tears out anything that cannot be saved, and remediates any mold. They document everything for the insurance adjuster. Then the rebuild: when the mitigation report clears, we step in. Drywall back up, ceilings retextured to match the rest of the house, baseboards and trim replaced, walls primed and painted, flooring installed. The goal is that you should not be able to tell anything happened.

Storm restoration is almost always an insurance claim, and we are used to it. We document every dollar of the rebuild scope, write line-item estimates the way adjusters expect them, and we are happy to meet your adjuster on site if it helps the claim move along. What we will not do is inflate the scope, manufacture damage, or play games with your deductible. That is the kind of thing that gets contractors investigated, and we are not interested in that. We give the adjuster an honest number and we stand by the work.